Remote help for your everyday tech
Tech problems? Consider them handled.
One-on-one remote tech help for the devices and accounts that keep your life moving. With 11 years of IT experience, Phil explains the fix clearly and keeps you in control from start to finish.
Response within 24 hours · Most sessions same evening or next available slot
Request a session
Tell Phil what's going wrong.
A few details are enough to get started. You'll hear back within 24 hours to confirm the next available remote session.
Request received
Got it — thank you.
Here is exactly what happens next.
- Phil emails you within 24 hours, usually sooner.
- You agree a time — evening or weekend.
- On that call you work out what's wrong and what it costs.
- Nothing is installed until you have said yes.
Trust, built in
No mystery clicks. No faceless queue.
Remote support should feel straightforward. Each session is live, conversational, and paced around what you are comfortable doing.
Tell Phil what is happening
Share the device, the issue, and what you have already tried. Phil replies within 24 hours with the next step.
Meet live by screen-share
You watch the session in real time, ask questions, and can end the connection whenever you want.
Approve every meaningful change
Nothing is installed, removed, or changed without an explanation in plain language and your okay first.
Practical support
A calmer way through everyday tech trouble.
The things you need to work — without making tech your whole day.
Commonly asked for
If it's plugged in at your house, it's probably on this list.
Find out what's wrong
$39Flat fee, 20–30 minutes. Credited straight off the repair if you book one.
Get it fixed
$79Per hour, half-hour increments after the first. Estimated before you commit — and if Phil can't fix it, you don't pay for the repair time.
Good to know
The details, if you want them.
When Phil is available
A real schedule around a day job, not a call centre — which is the point. You get a person who turns up when he says he will.
How the remote connection works
On a Windows PC: Quick Assist, which Microsoft already put on your computer. You press one button and read out a six-digit code. Nothing to download, nothing left behind.
On a Mac, or if Quick Assist won't cooperate: a normal Google Meet call. You share your screen and click "allow" to hand over the mouse — and you can take it back instantly.
Either way you grant the access, you watch the whole session, and closing the window cuts the connection the second you do it.
What Phil can't help with
- Physical repairs — cracked screens, dead drives, bad power supplies
- Data recovery from a drive that has already failed
- Anything needing someone physically in the room
- Business servers, domains or managed IT contracts
- Recovering accounts he can't verify you own
- Anything that would mean taking your password